FAQ
I need to cancel my order. What do I do?
Once your order is processed, we are unable to cancel your order. For more information, please read our Shipping & Returns Policy.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, Diners Club, JCB and PayPal.
How do you ship your orders?
For information about shipping, read our Shipping & Returns Policy.
What is your return policy?
View our Shipping & Returns Policy.
How do discount codes work?
Discount codes must be entered before submitting your order. Some items may not be eligible for the use of codes. Check the product page of an item for details.
Do you ship outside of the U.S.?
At this time, we only ship within the United States.
Do you sell gift cards?
Yes - we sell e-gift cards only. You can purchase one here.
I entered the wrong shipping address. What do I do?
Please contact our support team at store@conrail.com with your order number as soon as possible. If your order is still being processed, we will do what we can to update your address. We are unable to change your address once your order has been shipped.
I received my order, but have an issue with it. What do I do?
Please contact our support team atstore@conrail.com with your name, order number, and what the issue is. If your order is damaged, please include a photo of the damage, including photos of the packaging and the damaged product itself.
Once your order is processed, we are unable to cancel your order. For more information, please read our Shipping & Returns Policy.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, Diners Club, JCB and PayPal.
How do you ship your orders?
For information about shipping, read our Shipping & Returns Policy.
What is your return policy?
View our Shipping & Returns Policy.
How do discount codes work?
Discount codes must be entered before submitting your order. Some items may not be eligible for the use of codes. Check the product page of an item for details.
Do you ship outside of the U.S.?
At this time, we only ship within the United States.
Do you sell gift cards?
Yes - we sell e-gift cards only. You can purchase one here.
I entered the wrong shipping address. What do I do?
Please contact our support team at store@conrail.com with your order number as soon as possible. If your order is still being processed, we will do what we can to update your address. We are unable to change your address once your order has been shipped.
I received my order, but have an issue with it. What do I do?
Please contact our support team atstore@conrail.com with your name, order number, and what the issue is. If your order is damaged, please include a photo of the damage, including photos of the packaging and the damaged product itself.